Terms of Service

1. Services

Korso provides an AI-powered manufacturing operations platform designed to streamline supplier communication, quoting, purchase-order management, document processing, and business intelligence for manufacturing businesses and their teams. The Services may include, without limitation, tools for email integration, quote and purchase-order generation, document extraction and classification, entity resolution, pricing intelligence, an AI assistant, dashboards, analytics, alerts, and programmatic access via API.

We may update, improve, or modify features from time to time. Where reasonably practicable, we will avoid changes that materially diminish core functionality you rely on in the ordinary course of using the Services.

2. Eligibility and accounts

You must be at least 18 years old and have the legal capacity to enter into a contract to use the Services. Access to the Services is provided to you through your employer, team, or other organization (your "Organization").

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us or your Organization promptly of any unauthorized use or security incident.

3. Authorized use

You may use the Services only for lawful business purposes and in accordance with these Terms and any agreement between Korso and your Organization. You agree not to:

• access or use the Services in violation of any applicable law or regulation;
• reverse engineer, decompile, or attempt to derive the source code of the Services;
• interfere with or disrupt the integrity or performance of the Services;
• use the Services to send spam or other unauthorized communications;
• use the Services to store or transmit malicious code, or to infringe or misappropriate the rights of any third party;
• exceed applicable rate limits or attempt to circumvent access controls, authentication mechanisms, or usage restrictions;
• use data extracted by the Services for purposes outside the scope authorized by your Organization or these Terms.

4. Data and privacy

Our collection and use of personal data in connection with the Services is described in our privacy policy. Your Organization may have additional policies that govern how your data is used and shared.

You represent that you have obtained all necessary rights, consents, and authorizations to submit data to the Services — including email content, attachments, supplier communications, pricing information, and operational data — and to permit Korso to process that data as described in these Terms and our privacy policy.

5. Email integration

The Services may connect to your Organization's email accounts (such as Gmail or other supported providers) using credentials or OAuth tokens supplied by authorized users. When an email connection is established, Korso ingests the historical and ongoing contents of the connected mailbox — including message bodies, headers, metadata, and attachments — to power document extraction, entity resolution, quoting, and the AI assistant.

Email credentials are encrypted at rest using AES-256-GCM. You are responsible for ensuring that connecting a mailbox to the Services complies with your Organization's internal policies and with any applicable laws governing electronic communications. Korso does not access mailboxes beyond the scope of the permissions granted during the connection flow.

6. Document processing

The Services process documents submitted by users or extracted from connected email accounts. Processing may include optical character recognition (OCR), AI-powered classification, data extraction, entity resolution, and pricing analysis. Supported formats include, without limitation, PDF, Excel, and common image formats.

Documents and their extracted data are stored within your Organization's isolated environment in the Services. Korso does not use the content of your documents to train general-purpose AI models. Document data may be transmitted to third-party AI and OCR sub-processors solely for the purpose of providing the extraction and classification functionality described herein.

7. AI-powered features

Korso uses artificial-intelligence and machine-learning models to provide features including, without limitation, document classification and extraction, entity resolution, pricing intelligence, smart alerts, an AI assistant with retrieval-augmented generation (RAG), and automated quote and purchase-order drafting. These features rely on third-party large-language-model providers (currently Google Vertex AI) that process your data under contractual obligations of confidentiality and restricted use.

AI-generated outputs — including extracted data, suggested prices, drafted documents, and conversational responses — are intended to augment, not replace, human judgment. You remain solely responsible for reviewing all AI outputs and making operational, financial, and compliance decisions. Korso does not guarantee the accuracy, completeness, or fitness of any AI-generated output for a particular purpose.

8. Third-party services

The Services integrate with and rely on third-party systems, including cloud infrastructure providers (Google Cloud Platform), email providers (Gmail, Aliyun), AI model providers (Google Vertex AI), OCR services (Google Document AI), transactional email services, and analytics platforms. Your use of those third-party services is subject to the terms and privacy policies of the respective providers.

Korso is not responsible for the acts or omissions of third-party providers or for the accuracy, completeness, or availability of data obtained from them.

9. API and programmatic access

Korso may offer programmatic access to the Services through an application programming interface (API). Use of the API is subject to these Terms, any additional API-specific documentation, and the rate limits and usage restrictions published by Korso. Korso reserves the right to throttle, suspend, or revoke API access that threatens the stability or security of the Services.

10. Intellectual property

Korso and its licensors retain all rights, title, and interest in and to the Services, including all related intellectual property rights. Except for the limited rights expressly granted to you or your Organization, no rights are granted by implication or otherwise.

You retain all rights in your data. By submitting data to the Services, you grant Korso a non-exclusive, worldwide, royalty-free license to host, use, process, transmit, and display that data as necessary to provide and improve the Services. This license does not grant Korso the right to use your data to train general-purpose AI models unrelated to the provision of the Services to your Organization.

11. Indemnification

You agree to indemnify, defend, and hold harmless Korso, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your or your Organization's use of the Services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) any data submitted by you or on your behalf that infringes or misappropriates the rights of a third party.

12. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis, and Korso disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Korso does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any AI-generated outputs, recommendations, extracted data, or pricing suggestions will be accurate, complete, or achieve any particular result.

13. Limitation of liability

To the maximum extent permitted by law, in no event will Korso be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or use, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

To the extent permitted by law, Korso's aggregate liability arising out of or related to the Services will not exceed the amounts actually paid or payable by your Organization for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

14. Term and termination

Your access to the Services continues for so long as Korso makes the Services available to your Organization or until your account is suspended or terminated in accordance with these Terms or the agreement between Korso and your Organization.

We may suspend or terminate your access to the Services immediately if we reasonably believe that you have violated these Terms, pose a security risk, or are using the Services in a way that could cause harm to Korso, other users, or third parties. Upon termination, your right to access the Services ceases immediately, and Korso may delete your data in accordance with its data-retention practices and any applicable agreements with your Organization.

15. Governing law and dispute resolution

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Korso, Inc. is incorporated in the State of Delaware and conducts business in the State of California.

Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the state and federal courts located in the State of Delaware. Nothing in this section limits the right of either party to seek injunctive or other equitable relief in any court of competent jurisdiction. To the extent that the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA) applies to you, Korso will comply with those laws as described in our privacy policy.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide at least thirty (30) days' notice through the Services or by other reasonable means before the changes take effect. Your continued use of the Services after the changes become effective constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services.